Considerations When Shopping for Interpretation Management Software
In the language interpretation market nowadays, there are so many available solutions. But as you might expect, they are not all created equal. The moment you’ve made a choice, it will be very time consuming and costly to change platforms and begin over, so you need to ensure that you get it right the first time.
Here are helpful tips when choosing interpreter management software that fits your needs:
When purchasing an interpreter software or any other business solution, always be clear on your total costs up front. There are several out there that may seem affordable at the start, only to surpass your budget after full integration.
If you’re a health care provider or engaged in a business that handles people’s health information in any manner, choose an interpreter platform that is compliant with Health Insurance Portability and Accountability Act. Note that HIPAA requires a documented data security policy, which your chosen vendor should have.
Degree of Customization
How quickly can you tweak the software so that it performs an action that it currently doesn’t? Will there be a cost, and if so, how much? Or what’s the cost of getting a new report interface?
Extraordinary scheduling scenarios, appointment types, geography – these can be too much for a typical date-time-location data capture system. Pick a solution that works deep into your present as well as future needs.
Pick a vendor with a dedicated 24/7/365 support staff you can talk to on the phone or chat – not email – anytime you need help with the system.
There are a lot of upcoming brilliant brilliant talents these days, but if a provider has been in the industry for no shorter than five years, they must be doing something great; otherwise, they wouldn’t survive the competition for that long. And do stick to a company with language interpretation as its core industry, rather than one that provides similar solutions for various other industries, such as construction or janitorial services.
If you’re not satisfied with the platform’s performance, you should have the option to retrieve your data, and know the process involved in doing so. In addition, the contract shouldn’t drag so long that you’ll be locked into it and canceling would be an expensive option.
Choose a provider with a reputation for reliable data backups, and one that will provide a security and technology rundown before you finalize the contract.
License + Insurance
Lastly, go with a provider with the right license and the right insurance coverage. They should have a Federal Tax ID and a DUNS number, and you find out where they are incorporated.